Shipping & Handling

Privé Alliance ships all over the world. All orders are processed in Canada using FedEx and Canada Post Shipping services.

The shipping methods that we use are the following:

CANADA

  • Xpresspost: 1-2 business days
  • Expedited Parcel: 2-5 business days

USA

  • FedEx International Priority: 1-3 business days
  • FedEx International Economy: 2-5 business days
  • Xpresspost USA: 2-3 business days
  • Expedited Parcel USA: 4-7 business days

INTERNATIONAL

  • FedEx International Priority: 1-3 business days
  • FedEx International Economy: 4-6 business days
  • Xpresspost International: 4-7 business days
  • International Tracked Packet: 6-10 business days

For your convenience and ease of mind, each package is provided with a tracking number. Please note that we don’t offer NON-TRACKED SURFACE/AIR SHIPPING METHODS as we want to avoid possible loss or damages for both parties without the security of receipt. Be advised that all shipping fees are non-refundable.

Orders placed on privealliance.com are processed Monday-Friday 9am to 6pm EST (excluding weekends and major holidays) and are normally processed and shipped within or after 1-3 business days after the order is placed, pending payment authorization and verification. During every release days, processing may take longer than usual due to the high volume of orders being made. Processing may take up to 5-7 business days until we process you a tracking number and notify your shipment. 

Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order. Please note that tracking information will only be updated online one (1) business day after your order has been shipped.

North America: Canada & US

Once the order has been placed, please allow 1-3 working days for your order to be processed. An additional 2-4 business days are required for standard expedited delivery and 1-3 business days for priority delivery. All shipping and handling charges are depending on the total weight of the order. All charges will appear on checkout.

Shipments with the current shipping methods are insured with a tracking number and the buyer assumes all responsibilities after delivery including loss of items after delivery and of claims made with the shipping carrier. 

International

Once the order has been placed, please allow 1-3 working days for your order to be processed and certain additional days for shipping. Delivery time will base on the shipping method the customer chooses. All international shipping rates are based on the destination and the total weight and volume of your order as well as the method of delivery chosen. Upon purchase only HST (Harmonized Sales tax) will be charged. Duties and other taxes are not included under the price of the item on the product page and at checkout, your order will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your country’s local customs authority. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.

Shipments with the current shipping methods are insured with a tracking number and the buyer assumes all responsibilities after delivery including loss of items after delivery and of claims made with the shipping carrier. 

PAYMENT METHODS

The price and currency of an item will vary depending on the country it is being shipped to. privealliance.com base currency is USD only.

privealliance.com uses Stripe payment gateway for all transactions. All major credit cards are accepted with Stripe (ie. Visa, MasterCard, American Express, etc.). You’re not required to setup an account and all payments will be processed securely. Once the payment is confirmed, you’ll receive an email confirmation of your purchase transaction.

All information shared with Privé Alliance when placing an order is confidential. All data is transmitted using SSL encryption. For more information about this, please refer to our terms and condition.

If you encounter any difficulty with anything, please contact us.