All defined terms used below shall have the meanings set forth in our Terms and Conditions. See TERMS AND CONDITIONS.
You can now cancel your order as long as your status allows you to. You can cancel within 24 hours from the time you placed your order. To do so, login into your account, view your order and click the cancel link. Your order will be cancelled and a full refund will be issued. Please allow 5-10 business days for your money to be credited into your account.
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. Items must be unworn with tags attached and in its original plastic packaging. Shipping fees are non-refundable. Please see our fit guide before purchasing. Items sent back, that are eligible for return, must be and should be sent prepaid via courier. We will not accept CODs. Packages should be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.
- Please download our return form HERE. You will need to include this form in your return package.
- Place the items you wish to return in the original packaging with the invoice and return form provided.
- Ensure your parcel is securely packaged, wrapped and reinforced
- All return shipping is paid by the customer. Please make sure to retain tracking # and insurance as Privé Alliance is not responsible for any lost packages during shipping.
- Address return package to:
7-73 Galaxy Blvd
Toronto, Ontario M9W 5T4, Canada
For items that are manufactured by another party and resold by us, please do not send such item back to the manufacturer.
**Note: We’re not able to offer an exchange on returned items. If you need to change your size or color, the return process above will need to be followed and a new order will have to be made through our website. Orders will be subject to the stock quantity currently on the site.
Return Processing Time
All returns are processed within 5-7 business days of receiving the return package. There is an additional 5-10 business for refunds to be processed back to the same method of payment, depending on your bank.
In cases in which you received your items in damaged condition, please email us at firstname.lastname@example.org and we will look into the situation accordingly. We will request for a proof of the damaged goods and we will offer a refund which could be full or partial depending on our assessment. For replacements due to damages, it is our rights to request for a photo of the items cut in half with the invoice and a handwritten order # before we send a replacement. This is an effort to cut down on frauds.
If you refuse, do not claim a package or if a package is returned due to an incorrect delivery address, you will be responsible for the original delivery charges and be charged the fee to ship the package back to us as well as any duties charged to us. For orders that received Free Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.